Shopping with Valryn London
Do you deliver to the United Kingdom?
Valryn London serves customers in the UK. Available delivery options and any shipping charges are displayed at checkout.
When will my order arrive?
Delivery estimates depend on the item and destination. Please check our shipping policy for current information. Once tracking is available, we will share the details provided by the carrier.
Where will my order ship from?
Some products are dispatched by international suppliers. If you have questions about an item before ordering, please contact us.
How can I track my order?
Check your dispatch email for any tracking link or number. You can also visit our Track your order page.
Returns and order support
How do I request a return?
Contact our team with your order number and the reason for your request. Our returns policy explains the process, applicable conditions and your rights. Nothing in our policy limits your statutory consumer rights.
What if my order is missing, damaged or incorrect?
Please contact us with your order number and details so we can investigate and help resolve the issue. A carrier tracking status alone does not remove your statutory rights.
Who pays return postage?
Return postage arrangements depend on the reason for the return and applicable consumer rights. Check our returns policy or contact us before sending anything back.
Product information
How do I choose the right size?
Review the size options on the product page. If you need measurements or fit advice, send us the product name and your usual size before ordering.
Are digital guides shipped to me?
No. Products labelled as digital downloads are delivered digitally rather than as physical parcels. Please read the individual product description for the format and contents.
How can I contact you?
Use our contact page for product questions, sizing advice and order support.