Do you ship to the UK?
Yes, we ship to customers across the United Kingdom.
Where are orders shipped from?
Orders are shipped directly from our international supplier to ensure availability and quality.
How long does delivery take in the UK?
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Processing time: 1–3 business days
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Estimated delivery time: 3–7 business days
Delivery times may vary during busy periods or due to customs clearance.
How much does shipping cost?
Shipping costs are shown at checkout.
We regularly offer free UK shipping promotions.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number by email.
Are customs or import fees charged?
Customs or import duties may apply depending on the destination. Any applicable fees are the responsibility of the customer.
My order says delivered but I didn’t receive it. What should I do?
If tracking confirms delivery to the address provided, responsibility transfers to the customer. Please double-check your delivery details before ordering.
🔄 3️⃣ RETURNS FAQ – SEO VERSIE
What is your return policy?
We offer a 30-day return policy from the date you receive your order.
How do I request a return?
Please email info@valrynlondon.com within 14 days of receiving your order to start a return request.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, including any international or customs fees.
What condition must returned items be in?
Items must be:
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Unworn and unwashed
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Undamaged
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In original condition
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With all tags attached
Can I return items ordered in multiple sizes?
Returns are not accepted for orders placed intentionally in multiple sizes with the intent to return part of the order.
Where do I send my return?
After your return request is approved, we will provide you with the return address of our supplier.
When will I receive my refund?
Refunds are processed within 14 days after the returned item has been received and approved.
What if I entered the wrong delivery address?
Customers are responsible for providing the correct address. Address changes must be requested within 24 hours of placing an order.